Welcome to our comprehensive FAQ section, where we address your most pressing questions about cybersecurity and the power of VPN protection.
In a world where digital security is more crucial than ever, it’s time to stop compromising. Let’s dive into the details.
A VPN (Virtual Private Network) is your digital fortress. It encrypts your internet connection, ensuring that your data is transmitted securely, protecting you from hackers, snoopers, and anyone who might attempt to steal your personal information.
Why do you need it? Simple: With the rise of cyber threats, protecting your privacy has never been more critical. Whether you’re browsing the web, managing business transactions, or connecting to public Wi-Fi, a VPN ensures you’re always operating in a safe, secure environment. This is not just for the cautious—it’s for the intelligent.
In layman’s terms, a VPN acts as a secure tunnel between your device and the internet. It masks your IP address and routes your internet traffic through a remote server. This process encrypts your data, making it unreadable to anyone trying to intercept it.
The result? Total anonymity online, and freedom to access content anywhere in the world—without ever worrying about being tracked.
It’s simple: We don’t just offer a VPN service, we offer you peace of mind with an unmatched level of security. Here’s why:
Enterprise-grade encryption: Your data is safeguarded with military-grade encryption, ensuring maximum protection.
Global server network: Connect from anywhere, with access to a network of high-speed servers worldwide.
Zero-logs policy: We don’t track your activity, period. Your online privacy is our top priority.
Intuitive design: Access the best protection with minimal effort. Our platform is designed for everyone—from digital novices to seasoned tech experts.
With us, you’re not just another customer. You’re a partner in a world where security isn’t optional—it’s essential.
Absolutely. In fact, with our VPN, your data is more secure than the vault of the most reputable financial institutions. We use AES-256 encryption, the same level of encryption used by government agencies and financial institutions worldwide.
Rest assured, your information is shielded from hackers, government surveillance, and any third parties who think they have the right to your data. With us, you’re in control. Total privacy. Absolute security.
Yes, and that’s a given. We understand that your digital life spans across multiple devices—laptops, smartphones, tablets, and even smart TVs. Our VPN is fully compatible across all major platforms, including Windows, macOS, Android, iOS, and Linux.
With our solution, you’re protected wherever you go, on whatever device you choose. Whether you’re in a coffee shop or a boardroom, your security is never compromised.
While it’s true that encryption can sometimes affect your connection speed, our network of premium, high-speed servers ensures that any impact on speed is minimal—if noticeable at all.
We’ve designed our service to provide a blazing fast connection, no matter where you are. After all, in today’s world, speed is just as important as security. You shouldn’t have to choose between the two—and with us, you won’t.
Absolutely. Our VPN gives you unrestricted access to content from around the world. Whether you’re looking to watch a show on a foreign streaming platform or bypass geographical restrictions, we’ve got you covered.
The best part? No buffering. You’ll enjoy seamless streaming, and with servers optimized for speed, your viewing experience will be as smooth as possible.
Setting up our VPN is as easy as flipping a switch. Whether you’re a tech expert or a digital novice, you’ll find our app intuitive and simple to use.
Here’s how it works:
Download our app for your device.
Log in with your credentials.
Choose your desired server location.
Turn on the VPN. That’s it.
In less than 3 minutes, you’ll be operating in a fully secure environment. It’s designed to be as effortless as possible—because in a world where time is money, convenience is key.
Absolutely. We follow a strict no-logs policy, meaning we don’t track or store any information about your browsing history, searches, or online activities.
When we say we respect your privacy, we mean it. Our servers are optimized to ensure that your data is never stored, analyzed, or shared with anyone—ever.
If you ever need assistance, our world-class customer support team is available 24/7 to provide you with expert guidance. Whether you need help setting up the VPN, troubleshooting an issue, or have any questions, we’re always here for you.
We don’t just solve problems. We deliver solutions that are tailored to your needs—because your security is our business.
This is a common issue. It could be due to several reasons, such as incorrect login credentials, an unstable internet connection, or server-side issues. Here’s how you can troubleshoot:
Check your username and password.
Ensure your internet connection is stable.
Try connecting to a different server location.
Frequent disconnections can happen due to network instability or VPN settings. To resolve this:
Ensure you are using the latest version of the VPN app.
Try switching to a different server location.
Ensure your internet connection is stable and strong.
Disable firewall or antivirus software temporarily to check if they’re interfering with the VPN connection.
Changing your server location is simple. Follow these steps:
Open the VPN app.
Go to the server list.
Select your preferred server location from the list.
Click to connect, and you’re good to go!
A slower VPN connection can be caused by several factors:
The distance between you and the server location you’re connected to.
Network congestion or high server load.
Insufficient bandwidth on your internet connection.
To improve your speed, try switching to a server closer to your location or choose one with lower traffic.
This could be due to one of the following reasons:
Some websites may block VPN traffic.
The VPN server you’re using may be blacklisted by certain websites.
Try switching to a different server location or contacting support if you encounter restricted access to specific sites.
If you’re encountering an authentication error, try the following steps:
Double-check your username and password.
Log out and back into the VPN app.
Ensure there are no typos or extra spaces in your credentials.
If the issue persists, try reinstalling the VPN app or contacting customer support for assistance.
To manually configure the VPN, follow the steps for your specific operating system:
For Windows, macOS, Android, or iOS, go to the settings and select VPN from the network options.
Enter the required server information (which will be provided in the VPN setup guide).
Connect using your VPN credentials.
For step-by-step guidance, refer to the manual configuration guide in the support section of our website.
If the VPN is not working on your mobile device, try the following:
Ensure your mobile device’s software is up to date.
Restart the VPN app or reinstall it.
Ensure that mobile data or Wi-Fi connection is working properly.
Disable any mobile data-saving modes that might interfere with the VPN connection.
If you can’t access the internet while connected to the VPN, try these steps:
Disconnect and reconnect to the VPN.
Switch to a different server location.
Check if your firewall or antivirus is blocking the VPN.
Restart your router or modem to ensure your internet connection is stable.
To disconnect or disable the VPN on your device:
Open the VPN app.
Click on the Disconnect button.
Alternatively, you can manually disable the VPN in the network settings of your device.
Once you disconnect, your internet traffic will return to its normal state.
A VPN creates an encrypted tunnel between your device and the internet, ensuring that your online activities cannot be monitored by third parties, such as hackers or government agencies. It hides your IP address, making your online actions more anonymous.
No, we operate on a no-logs policy, which means we do not track, store, or share any information about your online activity. Your browsing history, IP addresses, and other personal data are never recorded or saved.
Using a VPN significantly reduces the risk of government surveillance. While no solution is entirely foolproof, a high-quality VPN encrypts your traffic and hides your IP address, making it far more difficult for governments or other agencies to track your online activities.
Yes, all your internet traffic is encrypted using military-grade encryption protocols, such as AES-256. This ensures that your data remains private and secure, even when using public Wi-Fi or connecting from unsecured networks.
A reputable VPN service provides robust encryption to protect your data from hackers. However, no service can provide 100% protection against all types of attacks. We use advanced security protocols to make it extremely difficult for hackers to access your information.
Free VPNs may compromise your privacy by logging your data or injecting ads into your browsing activity. Many free VPN services are known to sell user data to third parties. To ensure privacy and security, it is recommended to use a paid VPN service that adheres to a strict no-logs policy.
When using a VPN on your mobile device, your IP address is masked, making it difficult for websites and advertisers to track you. However, apps or websites with access to your device’s sensors (e.g., location, device ID) may still track you independently of the VPN.
A trustworthy VPN provider, especially one with a no-logs policy, cannot see your online activities. We ensure that no identifiable information is stored, so even we cannot monitor or track your browsing, downloads, or online behavior.
While a VPN helps anonymize your online activity by hiding your IP address, complete anonymity depends on other factors, such as your device’s privacy settings and the websites you visit. It’s important to combine the use of a VPN with other privacy-enhancing practices, like using privacy-focused browsers or tools.
Public Wi-Fi networks are often unsecured, which makes them a target for hackers. Using a VPN on public Wi-Fi encrypts your internet traffic, protecting sensitive data such as passwords, credit card information, and personal details from cybercriminals trying to intercept your connection.
Surfshark offers three plans: a monthly, 12-month, and 24-month subscription. The longer the commitment, the more you save — with the 2-year plan offering the best value by far, often with deep discounts and bonuses included.
The monthly plan starts at approximately $15.45/month, while the 2-year plan can go as low as $2.49/month (with occasional promotions). That’s elite-level cybersecurity for the price of a coffee.
Surfshark offers a 7-day free trial for Android, iOS, and macOS users. You can also take advantage of the 30-day money-back guarantee to try it on any device, risk-free.
Every Surfshark plan includes access to all core features:
✅ Unlimited devices
✅ CleanWeb (ad blocker & tracker blocker)
✅ Bypasser (split tunneling)
✅ Kill Switch
✅ DNS & IPv6 leak protection
✅ 24/7 support
✅ Access to over 3200 servers in 100+ countries
✅ Surfshark One bundle (optional add-on with antivirus & more)
Yes. Unlimited devices are included in every plan. Whether you’re on desktop, phone, tablet, smart TV, or router — Surfshark covers it all, under a single subscription.
You can pay with all major credit cards, PayPal, Google Pay, Amazon Pay, and even cryptocurrencies (like Bitcoin, Ethereum, and Litecoin) for complete anonymity.
Absolutely. Surfshark offers a 30-day money-back guarantee on all plans. Not satisfied? Just contact support within 30 days and get a full refund — no questions asked.
No hidden fees. What you see is what you get. Surfshark believes in transparent pricing — the only optional extra is the Surfshark One bundle, which includes antivirus, private search, and data breach alerts.
Yes. You can upgrade to a longer plan at any time to lock in better pricing. Downgrading or canceling is also easy — just contact customer support or manage your plan directly in your account dashboard.
Yes. Surfshark often provides special deals for students, and there are custom licensing options for teams or businesses. Reach out to support or check their Promotions page for the latest offers.
Yes — Surfshark VPN is 100% legal in most countries around the world. Using a VPN to protect your privacy and secure your data is a fundamental digital right. However, it’s your responsibility to comply with the laws of your jurisdiction.
While VPNs are legal in most places, some countries — including China, Russia, Iran, UAE, and North Korea — impose restrictions or outright bans. We strongly recommend researching local regulations before using a VPN in such regions.
Absolutely. Surfshark is fully GDPR-compliant and adheres to the strictest global privacy standards. Your data is yours — we don’t collect it, sell it, or play games with your trust.
Surfshark is based in the Netherlands, a privacy-friendly jurisdiction outside of the 14 Eyes intelligence alliance. This legal positioning allows Surfshark to enforce a true no-logs policy without interference from surveillance-heavy governments.
Surfshark has a strict no-logs policy. We do not collect or store any user activity, IP addresses, or connection timestamps. Independent third-party audits have confirmed our privacy practices.
Yes. Surfshark has undergone independent security audits by respected cybersecurity firms such as Cure53, verifying the integrity of our infrastructure and privacy controls. We believe in transparency through verification.
Surfshark does not monitor or log user activity, so we have no data to hand over. Even if law enforcement approaches us, we simply cannot provide what we do not store. That’s the power of true privacy.
While we protect user privacy, we also actively block known malicious activity through systems like CleanWeb. We do not support or enable criminal use — our service is designed for lawful personal security and freedom online.
Yes. You can use anonymous payment methods, such as cryptocurrency, and Surfshark never links your identity to your browsing behavior. With our infrastructure, you can operate with complete digital discretion.
You can find our up-to-date legal documents directly on our website:
Terms of Service
We encourage users to review them carefully — we write them clearly, without legal jargon or shady loopholes.
Real protection. Real results. Real people.
We could tell you how powerful and reliable our solutions are — but our customers say it best.
Here’s how Surfshark has helped people take back control of their digital lives through our trusted recommendation.
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Stay protected. Stay ahead. Secure your future with the power of VPN protection.
